AND GOOD THINGS TO KNOW
Because of the personalized work provided for each and all of our clients, we request that you call prior to making any on-site inquiries. We will be happy to set a time for you to have a walk-through of our location.
Appointments and Scheduling
We work BY APPOINTMENT only and will be glad to accommodate last minute calls for service whenever possible.
It's not necessary to come earlier than the time you are scheduled for treatment. We allow a generous amount of time at the beginning of your scheduled appointment for completing the client information form, consultation with your service provider, refreshment and your preferred service.
Cell Phones & Pagers
For your own relaxation, turn them off.
Late Arrivals, Cancellations and No~Show Appointments
We try to accommodate people’s crazy schedules. Please call when you’ll be running late. Where possible, time will be made to give you a full session. Cancellations made within 24-hours of appointment time receive a 50% credit of published prices, applied toward future services. No-show appointments receive a 30% credit of published prices.
Confirmation of Booking
A credit card or debit card number may be required to reserve appointments. The card number may be charged for no-show appointments and last minute cancellations at a rate based on company policy.
We accept Cash and local checks with proper ID. We also accept Mastercard, Visa, American Express and Discover card. We especially love the VENMO app, a subsidiary of PAYPAL, which allows for free processing of payments.
For your convenience, a 20% service fee will be added to the cost of treatments at checkout.
Gift certificates are available for most of our services. They can be used at anytime within one year of purchase. Present your gift certificate at time of service or other payment may be expected.
Seniors, Military Service personnel, City employees, Students ~ Take 10% off regularly priced massage, skin care or spa services, weekdays only.
Enjoy a discount for prepaid packages of 3 full price massage or skincare sessions of any combination.
Bridal | Spa Parties
There’s always a good reason to celebrate…and weddings rank high! We go the extra mile to make sure your event is top shelf. Please ask about special pricing for groups.
We have a lengthy selection process when determining which products to provide to our valuable clients. Vitamins, makeup, and skincare products sold at Promise Spa are considered final sale and are nonrefundable.